FAQ

Creating an account is fast. Click Sign Up, enter your name, valid email, date of birth, and set a secure password. Choose USD as your account currency if prompted. You must be of legal gambling age in your jurisdiction. After registration you can make deposits immediately, but some actions—especially withdrawals—will require identity verification (see KYC). Keep your contact details current so support can reach you if documentation is needed.

Posh Casino’s main welcome offer is a 200% match bonus up to $1,000 with bonus code POSHWELCOME. Minimum deposit is $25 and wagering is 30x on the combined bonus and deposit. Eligible games typically include slots, keno, and scratch cards. The bonus must be used within 30 days of redemption. To claim, enter POSHWELCOME in the cashier when making your qualifying deposit. Offers can change, so redeem promptly when available.

Yes — Posh offers occasional no-deposit promotions. Current codes include POSHSPINS100 for 100 free spins (winnings carry a 40x wagering requirement and expire in 7 days) and POSHCHIP50 for a $50 free chip (50x wagering, 14-day validity). No-deposit offers usually cap maximum cashouts (commonly around 5x the bonus amount). Opt-in via the cashier or promotions page and use the code exactly as shown. These deals are time-limited, so claim them quickly.

Posh supports Bank Wire Transfer, MasterCard, Visa, Neteller, Prepaid Cards, and Person2Person money transfer. Deposits are usually instant with cards and e-wallets; bank wires can take longer. Withdrawals depend on the method: e-wallets and cards often process in a few business days, while bank wires can take up to a week. Payouts require completed KYC checks; processing time also depends on verification status. Currency is USD. Always check the cashier for minimums, potential fees, and specific processing times.

Wagering requirements are the number of times you must play through bonus funds (or bonus + deposit) before cashing out. Example: POSHWELCOME has a 30x wagering requirement on bonus + deposit, so if you deposit $50 and get a $100 bonus, you must wager ($150 x 30) = $4,500 before withdrawal. Free spins and free chips have their own multipliers (e.g., 40x or 50x). Contribution rates can vary by game — slots commonly count 100%, while table games may contribute less. No-deposit bonuses often have a maximum cashout cap. Always read the specific bonus terms.

Yes. Posh Casino’s site and Real Time Gaming titles are optimized for mobile play on modern iOS and Android devices via instant-play HTML5. You can use your mobile browser to deposit, claim bonuses, and play most slots, keno, and scratch card games. If you prefer downloads, some RTG offerings include a downloadable client for desktops. Performance depends on your device and connection, so keep your browser updated for the best experience.

Posh Casino features a variety of slots, table games, keno, and scratch cards powered primarily by Real Time Gaming. You’ll find classic slots, video slots, progressive jackpots, and a selection of instant-win titles. For an expanded look at the game library and featured promotions, see the Posh Casino review.

Posh partners with established software and follows industry-standard procedures to ensure fairness. Games from Real Time Gaming use random number generation and are subject to independent audits in many markets. The site employs encryption to protect transactions and personal data. For exact licensing details and audit certifications, check the site footer or contact support — regulators and certificates can differ by market.

Typical KYC requests include a government-issued photo ID (passport, driver’s license), a recent utility bill or bank statement (proof of address), and sometimes a copy of the payment method (card front with middle digits masked or e-wallet screenshot). Submit clear, color scans or photos via the secure upload area. Verification is usually completed within a few business days once documents are received; larger withdrawals may take longer while reviews are completed.

First, try basic troubleshooting: clear your browser cache, try a different browser or device, restart your app or device, and ensure your internet connection is stable. If the issue persists, take a screenshot and email support@poshcasino.com with your account ID, a description of the problem, and any error messages. Provide transaction IDs for deposit/withdrawal issues. Support will guide you through next steps and escalate if necessary.

Posh offers tools to help you control play: deposit limits, session reminders, cooling-off periods, and account self-exclusion. You can request changes through your account settings or by contacting support. The site also provides links to external support organizations and resources for problem gambling. If you feel your play is becoming a concern, use the limits and self-exclusion features immediately and reach out for assistance.

The primary support channel is email: support@poshcasino.com. When emailing, include your account ID and relevant screenshots to speed up resolution. Response times vary by workload; expect a reply within 24–48 hours for general inquiries. For urgent account access or verification delays, mark the message clearly and provide requested documents to reduce turnaround time.